Effective date: July 9, 2026
International Sports Authentication, doing business as ISA Grading, respects your privacy. This Privacy Policy explains what information we collect through isagrading.com, app.isagrading.com, contact forms, newsletter forms, submission workflows, certificate tools, and related services.
We may collect information you provide directly, including your name, email address, phone number, shipping address, billing or payment-related details, account information, order details, card submission information, certificate lookup information, support messages, newsletter signup information, and any files or messages you choose to send us.
We may also collect technical information automatically, including IP address, browser type, device information, pages viewed, referring pages, approximate location derived from network data, cookies, security logs, and analytics data.
We use information to create and manage accounts, process submissions, communicate about orders, verify certificates, respond to support requests, send requested emails or newsletters, improve our website and services, prevent fraud and abuse, maintain security, comply with legal obligations, and operate our business.
Payment information may be processed by third-party payment providers. ISA Grading does not intend to store full payment card numbers on its public website. Payment providers may collect and process payment information according to their own policies and security requirements.
If you submit a contact form, create an account, place an order, or subscribe to updates, we may send transactional or marketing emails. Marketing emails include an unsubscribe option. Transactional emails about orders, support, account security, or service updates may still be sent when needed to provide services.
Our site may use cookies, pixels, analytics tools, tag managers, chat tools, and similar technologies to understand site usage, support advertising or remarketing, protect the site, and improve the customer experience. These tools may include services such as Google Analytics, Google Tag Manager, Hotjar, Facebook chat, and similar providers.
We may share information with service providers that help us operate the website, send email, process payments, host data, provide analytics, protect against fraud, and fulfill customer services. We may also disclose information when required by law, to protect our rights, to investigate abuse or security incidents, or as part of a business transfer.
We use administrative, technical, and organizational safeguards designed to protect personal information. No online system can be guaranteed to be completely secure, but we work to maintain reasonable protections for customer and submission data.
We keep information for as long as needed to provide services, maintain business records, resolve disputes, meet legal obligations, support certificate verification, and protect the integrity of grading and submission records.
You may unsubscribe from marketing emails using the unsubscribe link in those messages. You may contact us to request help updating account information or asking privacy-related questions. Some information may need to be retained for order history, fraud prevention, legal compliance, or certificate verification records.
Our services are intended for collectors and customers who can lawfully submit orders. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us.
Our website may link to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
We may update this Privacy Policy from time to time. The effective date above shows when the latest version was posted.
For privacy questions, contact ISA Grading at questions@isagrading.com or by mail at ISA Grading, 9864 East Grand River, STE 110-149, Brighton, MI 48116.